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Your Privacy

Carbon2Cobalt Privacy & Security Policy Notice
Updated February 24, 2020

YOUR PRIVACY

    Thank you for shopping at carbon2cobalt.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outline the information we collect about you, how and why we use the information and the choices you have to restrict our usage of this information. By visiting our website, placing an order by phone, or providing information to us, you are accepting the practices described in this privacy and security policy.

    Making Requests for Information, Requests to Delete and Requests to Opt-Out of Sale of Your Information

      Some states provide customers the right to make certain requests regarding their information, and we are committed to supporting those rights. To that end, if you would like to make a request to receive the information we have on file for you, request that we delete your information, or request to opt-out of the sale of your information, please see our webform: Your Personal Information or call toll-free 1-888-253-7916. The information you must provide is listed in the webform or will be asked when you call customer service.

      For Requests for Information and Requests to Delete, for the safety of our customers and pursuant to state laws, we will need to verify your identity. When you make a request in our webform for Requests for Information and Requests to Delete, within one business day we will send a unique code to your email address and that notification will provide instructions for confirming you email address. If you are unable to complete your email address confirmation online, you will need to call call toll-free 1-888-253-7916. We will respond to your request within forty-five (45) days, unless the request takes us longer, in which case we will inform you that we need an additional forty-five days.  For Requests to Delete, we will de-identify your information.  For Requests to Opt-Out of Sale, we will remove your information from any list that constructively sells within 15 days and will notify any partners we know have your information to remove it within 90 days of your request.  If we need to but are unable to confirm your identity, we will deny the request and inform you as to why.  Additionally, if we have a good faith basis to believe that the request is fraudulent, we will deny the request and also notify you as to why we believe the request is fraudulent.

      Note that we do not “sell” your information in that we receive monetary compensation for sharing your information, but certain states’ legislation defines “sale” such that we may be constructively selling your information through our sharing it with partners.  We do not sell the information of anyone below the age of 16 and such users are prohibited from using our website or ordering our products in our Terms of Use.

       

      Collected Information

        Personal information you provide to us while creating or updating an account, opt-in to receive our emails, request a catalog and at checkout (i.e., name, address, telephone number, email address, billing address, ship-to address and credit card information) is maintained in private files on our secure web server and on our internal systems. We may also collect information from you through our catalogs or other marketing materials. We may collect your email address via cookies and pixels on the Website through the use of trusted third-party partners. These partners may combine your email information with other information they have access to such as mailing address so that we may serve relevant marketing offers to you via direct mail. If you do not want us to collect information about you, please contact us to opt out. We also use cookies* to collect product and purchase information from the pages you access or visit. This information may be combined with other identifiable personal information (such as demographic and past purchase information) from our records and other sources. We may use this combined information for future marketing initiatives and to help us improve our website presentation and your overall shopping experience. carbon2cobalt.com may disclose specific personal information about you if required by law, governmental request or court order, if based on our good faith belief that it is necessary to conform or comply with such law, request or court.

        * Cookies are bits of information that are automatically stored on your computer. Cookies do not contain any personally identifiable information such as your name, address or any financial information. We may use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. To opt out of our cookies used for this online advertising, please see the Internet-Based Advertising section below. If you do not wish to have cookies on your system, you can set your browser preferences to disable them. [Note that we may not acknowledge Do Not Track settings on your computer.]

         

        How Do We Use This Information?

          When you supply your postal address, either when requesting a catalog or placing an order, you may receive catalogs by mail from us. We also occasionally make our postal list available for limited use by unaffiliated third parties. When you place an order on any of our websites, we use this information to process and track your order and contact you via email, postal mail or phone if we have any questions or concerns regarding your order. If you provide an email address during checkout, you will also receive an order confirmation. We also maintain a record of your purchases made on any of our websites and combine this with information you have provided over the phone in order to serve you better. We may combine information you provide with demographic information and information that is publicly available. We may also use information about your product preferences and interests in order to improve our site design and enhance your shopping experience. When we offer sweepstakes, contests, promotions or surveys, you may be required to provide certain personal information so we can notify winners and/or fulfill promotional obligations. In these instances, you have the option to receive emails or other communications from us regarding our products, services, contests, and promotions. We may also share your information, including, without limitation, your email address (but not your credit card information) with unaffiliated third parties that would enable them to contact you about products or services you may be interested in. In the unlikely event of a sale of some or all of our business, carbon2cobalt may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this privacy policy. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public. If you prefer that we not include your information in our ongoing analysis to improve our websites, products and offers, you can "opt-out" by completing a privacy option form or calling toll-free 1-888-253-7916.

           

        Internet-Based Advertising

          We may use technologies, such as our own cookies, to provide you with personalized online display advertising tailored to your interests. You may opt out of certain interest-based advertisements that use carbon2cobalt.com's cookie by completing a privacy option form or calling toll-free 1-888-253-7916.

           

        Our Email Newsletter List

          We offer those who sign-up for our email list advanced notice of sales, new merchandise and other carbon2cobalt news. Email addresses collected at carbon2cobalt.com are only used internally. We respect your privacy rights and will not sell or rent your email address to other companies. If you would like to unsubscribe from our email list, send us an email at service@carbon2cobalt.com or call us at 805-687-7442. We will remove your name from our email list as soon as possible. Please recognize that you may receive another email or two before we are able to remove you.

           

          Our Catalog Mailing List

            If you no longer wish to receive carbon2cobalt catalogs, please send us an email at service@carbon2cobalt.com or call 805-687-7400. Please include your name and mailing address as shown on your catalog. We will remove your name from our mailing list as soon as possible, however, please recognize that you may receive one or two additional catalogs before we are able to remove you because of our printing schedule. We may, on occasion, share a portion of our catalog mailing list with other reputable organizations. If you do not want your name and address shared with other organizations, please complete a privacy option form or call toll-free 1-888-253-7916.

            Additionally, at times we may have received your data from a third party solely for the purpose of mailing your catalog and not have possession of your information, in which case you can visit https://www.catalogchoice.org/ to opt out of their mailing list.

             

            Business Partners

              Carbon2Cobalt works with reputable third parties who perform services on our behalf. Sometimes these service providers need information about our customers in order to do their jobs, such as fulfill orders and promotions, maintain and manage our customer database and report on customer behavior and/or preferences. When carbon2cobalt allows these service providers access to your information, we require them to maintain your information in the strictest confidence and we do not permit them to use it in any way other than to help us provide you with better service. We use the services of a few carefully selected marketing companies to help manage and optimize our Internet business and communications. These companies help us to measure the effectiveness of our advertising and better understand how visitors use our sites.

              To do this, cookies and web beacons are placed on our websites on our behalf. The type of information collected in this manner includes pages visited, products viewed and products placed in your shopping cart. By supplementing our records, this information helps us to identify what pages are most attractive to our visitors, which of our products most interest our customers and what kinds of offers our customers like to see. Although our marketing partners record the information coming from our sites on our behalf, the data subsequently retrieved cannot be used for any reason without our authorization. If you prefer that we not include your information in our ongoing analysis to improve our websites, products and offers, you can "opt-out" by sending us an email at service@carbon2cobalt.com or calling 805-687-7442. We may use the services of third parties to collect and use anonymous information about your visits to and interactions with our website through the use of technologies such as cookies to personalize advertisements for goods and services. To learn more, or to opt-out of receiving online display advertisements tailored to your interests by our third part partners, visit the Network Advertising Initiative at www.networkadvertising.org/choices.

           

          Secure Shopping

            Orders placed on our site are encrypted using SSL technology*, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. If you still have any concerns about ordering electronically, feel free to call 805-687-7442 and place your order over the phone. Have the 6-character element code (ex. 118001), size and color ready for each item you wish to order.

            You can also print your shopping basket page and mail it to: Carbon2Cobalt, Attn: Order Processing, 615 State Street, Santa Barbara, CA 93101 Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers. We will never ask for sensitive information via email.

            * Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions.

             

            California Privacy Rights

              We may from time to time elect to share certain “personal information” (as defined by California’s “Shine The Light” law) about you with third parties for those third parties’ direct marketing purposes. California Civil Code 1798.3 permits customers who are California residents, the right to request information from us regarding the manner in which we share certain categories of Personal Information with third parties for their direct marketing purposes. Under California law, you have the right to request the following information:

              • the business purpose for collecting or selling your Personal Information;
              • the categories of information we disclosed to third parties for their direct marketing purposes during the preceding calendar year;
              • the names and addresses of the third parties that received the information; and,
              • if the nature of the third party’s business cannot be determined from their name, examples of the products or services they marketed.

              We may provide this information in a standardized format that is not specific to you. To make such a request, email us at legal@carbon2cobalt.com or write to us at the following address:

              Carbon2Cobalt
              Attn: Customer Service
              615 State Street
              Santa Barbara, CA 93101

             

            Privacy & Security Notice Changes

              Carbon2Cobalt may periodically update this Privacy & Security Policy for new, unanticipated uses not previously disclosed. Any changes made will be posted here. By visiting our website or placing a telephone order with us, you agree to accept any changes made to this policy. The carbon2cobalt.com Privacy & Security Policy only addresses the use and disclosure of information we collect from you on our website. Feel free to contact us with any questions about our Privacy & Security Policy.
              EMAIL: service@carbon2cobalt.com
              PHONE: 805-687-7442
              MAIL:
              Carbon2Cobalt
              Attn: Customer Service
              615 State Street
              Santa Barbara, CA 93101