Frequently Asked Questions
We want you to love what you choose at Carbon2Cobalt, whether it's a gift or something for yourself. To help ensure that happens, we have put together answers to commonly asked questions from our customers.
You can also find additional information on our customer service page for more details about shipping, exchanges and returns, and sizing.
Placing an Order
The fastest, easiest way to place an order is by visiting carbon2cobalt.com.
You can also call 805-687-7400 and place an order with our customer service team. Click here for business hours.
We only accept the following major credit cards: Visa, Discover, Mastercard and American Express. We also accept our Carbon2Cobalt Electronic Gift Cards found here. Note: We do not accept other types of pre-paid gift cards.
We cannot accept more than 1 credit card per order (payments cannot be split up between 2 or more credit cards); however, we can combine a Major Debit or Credit card (Visa, Discover, Mastercard, American Express) and a C2C electronic gift card.
Once an order is placed, we are unable to update or cancel the order unless it’s for a back-ordered item. If you have additional questions regarding this issue, please contact customer service by emailing service@carbon2cobalt.com or calling 805-687-7442. . Click here for business hours.
Your credit card will be authorized (but not charged) for the full amount of the order once the order is placed. Authorizations are typically released within 3-5 business days based on the financial institution. In-stock and back-ordered items will be charged once they ship to you.
Shipping
The most efficient method, FedEx or USPS, is selected based on the size/weight of the package as well as the location of delivery. Once your order ships, you will receive a shipping confirmation email containing tracking details, including the chosen method.
Back-orders ship to customers within 1-2 business days of receipt in our warehouse.
We ship from Oxnard, California.
Please check with the delivery service (FedEx or USPS), and if possible, your neighbors to try to locate the package. Please allow 24-48 hours after the tracking shows as ‘delivered’ before contacting customer service at: service@carbon2cobalt.com or call 805-687-7442. Click here for business hours.
Fit Guidelines and Sizing
Our sizing chart (found here) is based upon body measurements, not garment measurements. For more specific measurements, please chat with a live agent or contact Customer Service at service@carbon2cobalt.com or call 805-687-7442. Click here for business hours.
We offer comfortable mid-rise pants. We do not sell low-rise or high-waisted pants.
Returns and Exchanges
5-7 business days upon delivery of the return in our warehouse. However, return lead time may increase during and after the December holiday season.
Please contact customer to request a return label be emailed to you at: service@carbon2cobalt.com or call 805-687-7442. Click here for business hours.
If you are not a current Carbon2Cobalt customer, we will need your name, phone number, email address, and billing/shipping information to create a customer profile to process a gift return.
Gift return refunds will be processed to a C2C electronic gift card; we are not able to issue any other type of refund for a gift return other than to the original form of payment (original credit card used for the gift).
We do not send an email upon receipt of the return package; however, you will receive a confirmation email once the return or exchange is processed.
Once your refund is processed, it can take up to 3-5 business days to process to your credit card.
We have recently started using ReadyReturns for returns processing. If by chance you cannot locate your prepaid label that’s included in your shipment, please visit our ReadyReturns portal here and follow the step by step instructions on printing your Return Label. If you still encounter an issue, call 805-687-7442 for additional assistance. Click here for business hours.
Please contact customer service to update your new credit card information. The updated credit card MUST be from the same banking institution as the original card used. If the account is closed, we will issue a C2C electronic gift card for the amount.
You may do this; however, please include all the order numbers for all items included in the return package, as well as refund or exchange information for all items included.
Our Products
Currently, we produce many of our products in India, China, and some in the United States, as certain factories and regions have different specialties. Over the years, we have developed close relationships with these factories to ensure our garments are made with a high degree of quality and ethical manufacturing that we can stand behind.
We have recently started offering a limited number of Men's Styles in XXXL and XXXL Tall sizes. Currently, our Women's line is offered in size XS-XL.
Care Instructions
Each garment comes with instructions specific to its fabric, construction, and dyes. Please refer to your item’s inner tag for the most relevant information.
Each of our unique designs are made of the highest quality fabrics and materials available. If you feel your item has faulty construction or subpar materials due to a manufacturing issue, we want to correct the problem. Please reach out to us at service@carbon2cobalt.com or call 805-687-7442. Click here for business hours.
Important note: Our 100% cotton items are pre-washed but not pre-shrunk. Expect some shrinkage after washing and drying garments with a 100% cotton content. We suggest washing in cold water and drying on the lowest setting to minimize shrinkage.
- To ensure the longevity of your garment, we do not recommend putting any items in a dryer for extended periods. Dryers run at very high temperatures and can compromise natural fabrics.
- Wash garments inside out to protect buttons and delicate fabrics.
- Run a cycle in your washing machine after using bleach to ensure that the chemicals do not affect the next washing load with your clothing to avoid fading.
- For all garment dyed or indigo pieces, wash alone or with like colors on a delicate cycle by itself for the first few times, as these are prone to bleeding.
- Due to the dye used in garment-dyed styles, there may be a faint odor, which is normal. Once the piece has been washed the dye smell will fade.
- Please lay all sweaters and sweatshirts flat to dry to prevent stretching the material or causing threads to pull.
- It's natural for a minor pilling to occur on soft sweater materials. We recommend using a cashmere comb (which removes pilling on cashmere and other natural fibers) to keep your items looking their best.
- For any pulls in material, do not cut the thread. A bobby pin can be used to pull the thread back through. If this doesn’t work, please take the item to a tailor for further repair.
Where to Find Carbon2Cobalt
We only sell our clothing on our website carbon2cobalt.com, or at our retail location at 1112 Abbot Kinney Blvd, Venice, CA 90291. We do not, however, sell our clothing in any other third-party retail space or on any other website.
Please note: Our warehouse is not open to the public.
We actively pursue counterfeit or imposter websites to ensure the quality of designs. If you come across one of these fraudulent websites or stores, please contact us: service@carbon2cobalt.com or 805-687-7442. Click here for hours of operation.